Help Center

Please use the below form. You can also call customer service on +1 (973) 435-3638.

Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.

Booking & Payments

How do I book a tour package?

What payment methods do you accept?

Can I reserve now and pay later?

Will I receive confirmation after booking?

Travel & Accommodation

What type of accommodation is included?

Are flights included in the travel package?

Can I choose my hotel or upgrade accommodation?

Are airport transfers included?

Customization & Group Travel

Can I customize my itinerary?

Do you offer group discounts?

Is there a minimum number of people required for private tours?

Do you arrange corporate or team retreats?

Safety & Support

Is it safe to travel in Thailand?

What support do I have during my trip?

What happens if I need to cancel or reschedule?

Are travel insurance and medical coverage included?